Shipping policy

Where we ship

We currently ship to addresses in Canada only.

How orders ship

Our products ship directly from our supplier partners, not from a single warehouse. If you order items from more than one supplier, they may arrive in separate packages.

Shipping rates and delivery times

Shipping costs are calculated at checkout from your address and the items in your cart. Suppliers typically dispatch orders within 1 to 3 business days. Delivery time depends on the carrier and your location. You'll see the available options at checkout.

Tracking

When your order ships, we email you a shipping confirmation with tracking information.

Customs, duties and taxes

Some items may ship to you from outside Canada. Those packages may be charged import duties, taxes or brokerage fees by customs or the carrier. Unless checkout says otherwise, these charges aren't included in your order total and are paid by the recipient.

Lost or delayed packages

If your tracking hasn't updated for more than 7 days, or your package shows as delivered but you can't find it, contact us through our Contact page and we'll work with the supplier and carrier to sort it out.